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This task will see how the content of a service description relates to the content of a SLA. |
It will:
- introduce SLAs
- agree terminology
- explain how they relate to the other service artefacts - how can a service description feed a SLA e.g.
- quality of service
- access and use - cost of using the service
- to do this we will look at any minimum (regulated) content. The content of SLAs is highly regulated.
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The relationships between service overviews, service definitions and service descriptions is discussed on the Artefacts to describe services page. |
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Current Supporting Material
Future Work
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Maybe we can have a follow up task if needed. Not part of first iteration.
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