Title

Provider point of contact

Identifier

SWIM-SERV-070

Requirement

A service description should include information about where additional information on the service can be obtained, including:

• name;
• contact information; and
• role.

Rationale

This provides the service consumer with a link to be used if more information on the service is needed and details on where to require access.

Verification

Completeness: Not Applicable.

Consistency: Not Applicable.

Examples/Notes

Note: The additional information could be more technical information on the service.

It is best practice to provide a link to where the information is found.

Example contact information:

• email address;
• postal address;
• phone number;
• URL.

Note: The point of contact’s name is usually that of a role acting as a single point of contact rather than the name of a specific person.

Example:

• “Customer Relations, to request access to the service, http://www.donlon-airport.com/swim/service-request”;

Level of Implementation

Recommended