Title

Provider point of contact

Identifier

SWIM-SERV-070

Requirement

A service description should include information about where additional information on the service can be obtained, including:

• name;
• contact information; and
• role.

Rationale

This provides the service consumer with a link to be used if more information on the service is needed and details on where to require access.

Point of contact allows getting additional information regarding the service.

Verification

Completeness: Not Applicable.

Consistency: Not Applicable.

Correctness: If provided, check that the information is correct.

Examples/Notes

Note: The additional information could be more technical information on the service.

It is best practice to provide a link to where the information is found.

Example contact information:

• email address;
• postal address;
• phone number;
• URL.

Note: The point of contact’s name is usually that of a role acting as a single point of contact rather than the name of a specific person.

Example:

• “Customer Relations, to request access to the service, http://www.donlon-airport.com/swim/service-request”;

Level of Implementation

Recommended