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This |
- explain how these relate to services and service descriptions -
- introduce SLAs
- explain how they relate to the other service artefacts
- look at any minimum (regulated) content. The content of SLAs is highly regulated.
- consider if a template is required
toc
page manages the activities related to understanding formal arrangements. |
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The relationships between service overviews, service definitions and service descriptions is discussed on the Artefacts to describe services page. |
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