Insert excerpt

Excerpt
This

task will see how the content of a service description relates to the content of a SLA.

It will:

introduce SLAs
agree terminology
explain how they relate to the other service artefacts - how can a service description feed a SLA e.g.
- quality of service
- access and use - cost of using the service
to do this we will look at any minimum (regulated) content. The content of SLAs is highly regulated.

Table of Contents

Info
Maybe we can have a follow up task if needed. Not part of first iteration. consider if a template is required highlight existing templates

This activity is closed. Content has been moved to

page manages the activities related to understanding formal arrangements.

Info
The relationships between service overviews, service definitions and service descriptions is discussed on the Artefacts to describe services page.

Table of Contents

Current Supporting Material

Versions Compared