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cybersecurity - how does this apply to a supervision service?
General feeling is that there is no need to have a best practice on this.
will the service have a ticketing mechanism to inform support?
General feeling is that there is no need to have a best practice on this.
semantics of availability statuses. Each implementation may have a different set of statuses - is it possible to align them? We should target the minimum number of statuses that can be agreed. Also acknowledge that alignment may not be possible.
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the focus is on service availability. Service appliance availability and Service appliance resource utilisation were seen as too detailed.
Service availability statuses
This section covers the semantics of the service availability statuses.
Status | Definition | Usages/Synonyms |
|---|---|---|
INITIATING | the service is starting-up and is not accessible? | |
AVAILABLE_RUNNING | the service is capable of being made use of | Available |
PARTIAL_FAILURE | the service capable of being made use of but it is reduced in quality | Degraded |
SERVICE_NOT_AVAILABLE | the service is not obtainable or accessible | Unavailable |
Unknown |