Ongoing discussions within the SWIM communities of interest

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Task Status

This page is part of the ongoing SWIM communities of interest discussions. The content is working material. It should not be treated as final as it is still subject to review, comment and change.


This task will:

  • explain how these relate to services and service descriptions - 
    • introduce SLAs
    • agree terminology
    • explain how they relate to the other service artefacts - how can a service description feed a SLA e.g.
      • quality of service
      • access and use - cost of using the service
      • ... look at any minimum (regulated) content. The content of SLAs is highly regulated.


  • Maybe we can have a follow up task if needed. Not part of first iteration. 
    • consider
      • if a template is required
      • highlight existing templates

  • service description is for all consumers
  • SLA is for a particular client

Definition


Definition

A service-level agreement (SLA) is a commitment between a service provider and a client. Particular aspects of the service – quality, availability, responsibilities – are agreed between the service provider and the service user. (wikipedia)


Relations

A service description can form the starting point for discussions on the SLA. The service description e.g. contains the minimum offered quality of service.


An example of a difference in a SLA over a service description can be found in this discussion on SWIM-SERV-014 Quality of service.

At the moment, it sounds like you do not want to commit to a given figure for the availability of the service. It is possible to state "best effort" in the service description. 

It is then possible to update the service description within the European SWIM Registry if you think an update is needed based on the feedback from operations. 

SWIM-SERV-014 concerns the quality of service that is offered. The figure is used to inform contract negotiations and the creation of a Service Level Agreement between the provider and consumer. Indeed, it is the figure in the SLA that most interests consumers. Therefore, the service description can stay as "best effort" until you are confident you can provide a more accurate figure. The exact figure can be included in the relevant SLAs.

Regulated content

???

Examples

Warning

The example provided here have not been reviewed.



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Status: Working Material