Task Status
This page is part of the ongoing SWIM communities of interest discussions. The content is working material. It should not be treated as final as it is still subject to review, comment and change.
This task will see how the content of a service description relates to the content of a SLA. It will:
- introduce SLAs
- agree terminology
- explain how they relate to the other service artefacts - how can a service description feed a SLA e.g.
- quality of service
- access and use - cost of using the service
- to do this we will look at any minimum (regulated) content. The content of SLAs is highly regulated.
Maybe we can have a follow up task if needed. Not part of first iteration.
- consider
- if a template is required
- highlight existing templates
This activity is closed. Content has been moved to Formal Arrangements - Service Level Agreements