Title

Support availability

Identifier

SWIM-SERV-080

Requirement

A service description should include information about the support offered to service consumers, including:

• name;
• contact information; and
• role of those responsible for providing support.

Rationale

This information is essential to allow service consumers to understand the type of support to expect.

Verification

Completeness: Not Applicable.

Consistency: Not Applicable.

Correctness: If provided, check that the information is correct.

Examples/Notes

Example contact information:

• email address;
• postal address;
• phone number;
• URL.

Note: The point of contact’s name is usually that of a role acting as a single point of contact rather than the name of a specific person.

Example:

• “Service Desk, to report incidents on services in operation, contact [24/7] +693 555 01 service-desk@donlon-airport.com”.

Example: “No support available”

Level of Implementation

Recommended