Task Status
This page is part of the ongoing SWIM communities of interest discussions. The content is working material. It should not be treated as final as it is still subject to review, comment and change.
This task will:
An example of a difference in a SLA over a service description can be found in this discussion on SWIM-SERV-014.
At the moment, it sounds like you do not want to commit to a given figure for the availability of the service. It is possible to state "best effort" in the service description.
It is then possible to update the service description within the European SWIM Registry if you think an update is needed based on the feedback from operations.
SWIM-SERV-014 concerns the quality of service that is offered. The figure is used to inform contract negotiations and the creation of a Service Level Agreement between the provider and consumer. Indeed, it is the figure in the SLA that most interest consumers. Therefore, the service description can stay as "best effort" until you are confident you can provide a more accurate figure. The exact figure can be included in the relevant SLAs.