Requirement
Title | Quality of service |
|---|---|
Identifier | SWIM-DEFN-180 |
Requirement | A service definition shall include or refer to information about the expected minimum quality of service offered with regards to:
|
Rationale | The service provider should be aware of any quality of service parameters to be implemented. |
Verification | Completeness: Verify that quality statements are included. Consistency: Not Applicable. Correctness: Not Applicable. |
Examples/Notes | Note: The quality of service parameters to be implemented can be left at an abstract level. For example, it is possible to state:
The service provider will add concrete parameters when implementing the service. These are then documented in the service description for that service. Note: A list of parameters can be found in ISO 25010 [RD 15]. A summary of the standard is available at https://iso25000.com/index.php/en/iso-25000-standards/iso-25010. |
Level of | Mandatory |
Guidance
The ISO 25010 standard provides a classification of quality characteristics to be taken into account when evaluating the properties of a software product. See: https://iso25000.com/index.php/en/iso-25000-standards/iso-25010 for an overview of the standard. Although the standard targets software products, it can be adapted to services. The examples below use this standard.
Verification Support
Completeness | Check that: [ ] The service definition includes or refers to information about the minimum quality of service offered with regards to performance. [ ] The service definition includes or refers to information about the minimum quality of service offered with regards to reliability. [ ] The service definition includes or refers to information about the minimum quality of service offered with regards to security. |