SWIM Supporting Material
SWIM-SERV-080 Support availability
- WILSON Scott
Requirement
Title | Support availability |
Identifier | SWIM-SERV-080 |
Requirement | A service description should include information about the support offered to service consumers, including:
|
Rationale | This information is essential to allow service consumers to understand the type of support to expect. |
Verification | Completeness: Not Applicable. Consistency: Not Applicable. Correctness: If provided, check that the information is correct. |
Examples/Notes | Example contact information:
Note: The point of contact’s name is usually that of a role acting as a single point of contact rather than the name of a specific person. Example:
Example: “No support available” |
Level of Implementation | Recommended |
Guidance
Verification Support
| Correctness | Check that: [ ] The name of the support point of contact is correct. [ ] The contact information of the support point of contact is correct. [ ] The role of the support point of contact is correct. |
Examples
The following example shows the content as a table.
support availability | name | Service Desk [24/7] |
|---|---|---|
| contact information | phone number: +693 555 01 email: service-desk@donlon-airport.com | |
| role | To report incidents on services in operation. |
The following example shows an extract of the content of a JSON file that conforms to the Service Metadata Schema
"serviceSupport": [{
"name": "Service Desk [24/7]",
"contactInformation": [{
"type": "PHONE",
"address": "+693 555 01"
}, {
"type": "EMAIL",
"address": "service-desk@donlon-airport.com"
}],
"role": "To report incidents on services in operation."
}]
Complete examples are available at Example service description.
Status: Living Material